Store policies

  • Returns

    • Purchased items can be returned for a full refund within 7 days of the purchase date with original receipt. After this period, a credit note will be issued for up to 30 days. No refunds or credits are applicable after 30 days. Restocking fees may be applicable on some items.

      All sale items and special orders are final sales.

      Refunds will only be issued in the same method of payment as the original transaction.

  • Exchanges
    • Exchanges can be made within 30 days of the purchase date if the item is returned in same condition as when purchased. Store Credit or exchange priveleges honoured.
  • Credit Notes & Gift Certificates
    • All credit notes/Gift Certificates must be redeemed within 12 months of the issue date. Credit notes/Gift Certificates are non-refundable.
  • Special Orders
    • All special orders are non-refundable. There is 50% deposit on all special orders and balance due upon notification of product arrival.
  • Rentals
    • Rentals will be charged at 30% of the retail price for the first week and 10% for every week after. Any damage to the items will be the sole responsibility of the renter.

  • Holds
    • Holds are applicable for regularly priced merchandise only. Holds will be honored for 24 hours (until the close of the following business day). Holds will automatically be released unless the customer notifies us.
  • Storage
    • Any paid items left beyond Two weeks after date of sale are subject to a storage fee of $10.00/week unless otherwise agreed.

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